At Investing X, we are always busy in creating a system that serves you in every way possible. When you sign up with us, we want to be there for you at all times to help you with all your trading related questions. For this reason, we have made ourselves available to you through multiple channels. Whether you want to talk to us on the phone or send an email, we are ready to respond to you the way you like. In addition to that, we have also introduced the live support option, which we think is perfect for those who want an instant answer from a real person.
As soon as you land on our website, you will see the live support chat appear in front of you. This is a real human agent greeting you and willing to help you with whatever questions you have. Our live support team is available to help you during our working hours. They can provide you with answers to your general questions about trading or your trading account.
You can use live support when you don’t want to wait to receive an answer in 24 hours. When you email us, we usually respond to that email in 24 hours. However, if you have a question that you think needs immediate answer, you can contact us through live chat. Our live support agents will respond to your message within a few minutes.
Live support is a great option for those who don’t want to wait in long queues, which are usually a big annoyance for those calling the phone lines. Since there are so many customers calling our phones, you can find our agents rather quickly when you contact us through live chat. Another reason you want to use our live chat service is that we have real human agents helping you with all your questions.
With other companies, you might end up with live chat support agents that are nothing but bots. These bots respond to your questions in a non-satisfactory manner. They keep sending you canned responses. At the end of the day, you never get the answer you need for the issue you are facing. With Investing X, you will get exactly the answer you are looking for because we have real humans listening to you and providing you with answers to your questions.
It is important to know here that the people serving you through live support are still customer support agents. They are not department supervisors or managers. There are only certain questions that they can answer really well for you. If you have any specific questions regarding your bank account, trading portfolio, etc. it is best that you talk to your account manager.
A live support agent can answer your customer support queries. Also, sharing personal or banking details on live chat is not something we support. If you need immediate help, click here to launch live chat support.